[FAQ]
Frequently asked questions
Billing, data ownership, embeds, and support. Still stuck? Email support@testimoniq.com.
“You do. Full stop. Testimoniq stores and displays your data, we never license, sell, or train models on it.”
Can I cancel anytime?
Yes. Cancel from your billing dashboard in two clicks. You keep access until the end of the billing period.
What is your refund policy?
14-day money-back guarantee on all paid plans. Email support@testimoniq.com within 14 days of your first paid charge.
Can I use my own domain for collection forms?
Yes. On Pro and Agency, each project can use your own domain (e.g. forms.yourbrand.com). Add a CNAME record, save the domain in the project settings, and we connect it within one business day.
Are there API rate limits?
Yes. On Pro and Agency, each API endpoint allows 100 requests per hour per account. Contact us if you need more. An API key can reach every project on its account.
How do I export my data?
Export all testimonials, widgets, and form responses as JSON or CSV from Settings → Export. No lock-in.
How long is the free trial?
14 days on Pro and Agency. A card is required to start the trial; you will not be charged until it ends. Downgrade to Free anytime without losing data.
Can I add team members?
Free: 1 seat. Pro: up to 3 seats. Agency: unlimited seats. Invite by email as an Editor or a Viewer.
What integrations do you support?
Native: Zapier, Make, n8n, Slack webhooks, email. API: REST + webhooks for anything else. Direct integrations with Webflow, Framer, WordPress, Shopify embed.
Will pricing change?
Existing paying customers are grandfathered into their original price for 12 months minimum on any future increase. You'll get 30 days notice.
How fast is support?
Free: typically within 72 hours. Pro: typically within one business day. Agency: priority handling, usually faster. These are goals, not guarantees.
Is there an uptime guarantee?
No. We do not publish an uptime percentage or offer service credits. Where Testimoniq runs, and where to check the third-party services it depends on, is at testimoniq.com/status.
Is Testimoniq GDPR compliant?
We process data in the United States (primary database on Supabase US). There is no EU-only residency option today. A DPA summary is at /dpa; email privacy@testimoniq.com to request a signed agreement. Standard Contractual Clauses apply to transfers; see /privacy.
Can I import existing testimonials?
Yes. Auto-import from Google Reviews, bulk import from CSV, or paste any testimonial text (from G2, Twitter/X, Product Hunt, LinkedIn, anywhere) and AI extracts the name, quote, and rating for you.
Does the widget slow my site down?
Widgets load asynchronously after page paint, so they do not block your page from rendering. They do add script weight, so test your own pages.